DDClear Email flow

Forward the bill

How a dispatcher at a small drayage company forwards a per diem bill to DDClear, sends the dispute it drafts from her own email, and gets a report at month end. Every company, person, address and number here is fictional.

Step 1 of 7

A per diem bill arrives. Rosa forwards it to DDClear. That's the first step.

0:00 / 1:40

Mail: Inbox, rosa@riveradrayage.example

New message Search mail

InboxNewest first

Select a message to read it

Forward

FromRosa <rosa@riveradrayage.example>

DDClear Invoice Checkerinvoicechecker@getddclear.com

Subject

SendFrom your own email, in your name.

Invoices | Meridian MyAccount

MERIDIANMyAccount

Signed in as Rosa, Rivera Drayage

MyAccount / Invoices

Open invoices

Dispute Pay Search by invoice number

Invoice

Type

Issued

Amount

Status

6143027785

Detention

09/30/2026

$2,100.00

Open

6142988120

Detention

09/22/2026

$900.00

Paid

6142871403

Detention

09/15/2026

$600.00

Paid

Create disputeInvoice 6143027785, Detention, $2,100.00

Reason

Select a reason

Charge line

Detention, MRDU 650218-440' HC, 09/14 to 09/23

Current$1,500.00

Expected

Description

Describe why the charge is wrong

Attachments

Drop files here orAdd files Dispute-Meridian-6143027785.pdf EIR-MRDU-650218-4-out-in.pdf

CancelCreate dispute

8:14 AM

10/1/2026

DDClear Behind the scenes

Forwarded by rosa@riveradrayage.example
Northstar Lines, PD2609-04418

0:00

Step 1

Received

Rosa's forward reached invoicechecker@getddclear.com.

FW: Per diem invoice PD2609-04418rosa@riveradrayage.example, 8:14 AM, 1 PDF attached

AccountRivera Drayage

LineNorthstar Lines

Step 2

Read by two models

Each model reads the PDF on its own. A value counts only when the page itself or the math backs it.

Comparing the two readings...

Step 3

Decided by the rules

The models only read the facts. Fixed rules decide what is disputable.

Federal 30-day window, 46 CFR 541.7NSLU 771034-8 was billed 65 days after it was returned on Jul 28.
Required invoice contents presentAll required items are on the invoice.
Not checked: your contract rateDDClear does not compare day rates or free time with your contract. The reply says so.

$780.00 disputable NSLU 771034-8, all 4 days

Step 4

Matched to the screenshots Rosa saved each morning

NSLU 482117-3, 40' HC, billed Sep 19 to 24. Port of Bayside.

No 40' appointments6:44 AM 9/21

Mon Sep 21, 6:44 AM. No 40' empty-return appointments at any Northstar return location.

No 40' appointments6:51 AM 9/22

Tue Sep 22, 6:51 AM. No 40' empty-return appointments at any Northstar return location.

$410.00 disputable Sep 21 ($185) and Sep 22 ($225)

Step 5

Letter drafted from the template

One dispute letter, filled with the facts above.

Rivera DrayagePer diem dispute

To Northstar Lines, US Per Diem Collections:

Rivera Drayage disputes USD 1,190.00 on per diem invoice PD2609-04418 dated October 1, 2026.

1. NSLU 771034-8, USD 780.00, invoiced 65 days after return.

2. NSLU 482117-3, Sep 21 and 22, USD 410.00, no empty-return appointments.

Rivera Drayage will pay the undisputed USD 1,375.00 by October 30, 2026.

Dispute$1,190.00

Pay undisputed$1,375.00

For you to sendNorthstar takes disputes by email

Emailed to Rosa, 8:16 AM DDClear never contacts Northstar.

13 days laterWednesday, October 14, 2026

You forward the bill

Forward any per diem or detention bill to invoicechecker@getddclear.com. Two models read every field, and code checks each value against the page and the math before it counts. The rules engine decides what is disputable.

You send the dispute

DDClear never sends a dispute or contacts the line. It drafts the dispute for you to send, from your own email, in your name.

Two lines first

Every verdict starts the same way: pay the undisputed amount by a date, dispute the rest by a date. Each problem comes in plain English, with its rule.

Mock for illustration. Rivera Drayage, Northstar Lines, the Port of Bayside and every person and address shown are fictional. The monthly report shows example figures.